Service Requirements:

• A minimum of $150.00 utility deposit is required before utility service is activated. The deposit may be waived if a good credit report is provided by a previous utility company.
• A non-refundable $10.00 account set-up fee is required before service is activated as well.
  * Identification may be requested.
  
  * The deposit is applied to the final bill or the customer may request the deposit be applied to their account after the account has been penalty free for twelve months.

Bill Payment:

• All utility bills are mailed by the 1st day of the month and are due by 5:00 p.m. on the 10th day of the month.  A $5 delinquency fee is assessed on unpaid balances on the 10th at 5:00p.m.
• If full-payment is not received by 5:00 p.m. on the 15th of the following month, a $25.00 reconnect/processing fee is applied to the customer's account and water service will be discontinued on the following business day.
• Payment of the delinquent amounts over 30 days past due plus the $25.00 reconnect/processing fee must be paid by CASH or MONEY ORDER ONLY for the service to be re-established. Service restoration cannot be completed until the next business day if payment is received after 4:30p.m.

Water Rates:

Sanitary Sewer Averages:

• Each year, residential customers set a new sewer average for the household with January, February, and March water usage.  This average is used for billing purposes for the next 12 months.
• New customers without an established average are billed at a rate of 2,000 gallons multiplied by the number of people living in the residence.  Usage history from previous sewer/water provider utility company may also be utilized.
• If the customer chooses sewer to be billed based upon the actual usage, a form must be signed that commits the customer to stay on actual usage for one full year. SEWER WILL BE BILLED FOR ALL WATER THAT IS USED DURING THAT TIME.

Temporary Disconnection:
A customer who requests a temporary disconnection of service for other than a repair of a recorded water leak or for longer than a forty-eight hour period will be assessed a $25.00 turn-on charge upon the customer’s written notification to the City for re-instatement of service.

Service Interruption:

Bad Checks will require:

• Immediate service interruptions upon receipt of NSF check from the bank
• A $20.00 processing fee
• A reconnect/processing fee payable in CASH OR MONEY ORDER ONLY

Service Interruption for Non–Payment will require:

• Payment in full of delinquent amount plus
• A reconnect/processing fee payble in CASH OR MONEY ORDER ONLY