Communications is the hub of the entire emergency services. They are the first contact in time of emergency. The center is manned 24 hours a day 7 days a week. All communication operators have received certification by the Association of Public Safety Officials- International (APCO), met standards for telecommunicators in the State of Missouri, and are certified by the Missouri Uniform Law Enforcement System (MULES).The center receives calls from 9-1-1 and 7 digit phone lines. Calls are entered into a (CAD) Computer Aided Dispatch System and sent to the dispatch, including Police, Fire, Emergency Management, and after hours calls for Park and Recreation, and Public Works.

A supervisor and nine full time telecommunicators presently staff the Communications Center .

9-1-1

All 9-1-1 calls for service for the City of Republic come through our new enhanced 911 system housed in our facility. We are also the 911 backup PSAP for Springfield and Greene County should the phone lines be severed or the Emergency Communications Center is out of service. We would be able to answer all 911 calls to Greene County, and Springfield and get the needed personnel to the citizens as well as to our citizens. We provide space for training new personnel in the use of 800 MHZ radio and the 911 equipment.

Call Statistics

The following represent the number of CAD events processed by the Communications Center for the years posted.

For more specific statistics for 2007, click here.

Radio Communications

The Communications Center operates an 800 MHz trunked radio system for police, fire and emergency management personnel in the City of Republic . The system is part of a countywide radio system supported by Greene County and City Utilities of Springfield, MO, which was put into use in July 2002. The 800 Mhz trunked radio system has added a high degree of reliability from previous VHF communications. The Communications Center contains two Centracom Gold Elite Consoles for police and fire communications.